Biotech Community Support Intern (6 month internship to fulltime executive position)
Responsibilities
Who We Are Looking For
A motivated young professional with technical literacy, fluent English, a passion for fast-paced environments, and a strong drive to learn and make a tangible impact.
Roles & Responsibilities
- Inquiry Handling & User Communication: Promptly respond to user inquiries, questions, and issues through various communication channels (Email, Chat, Social Media, etc.) to maintain excellent response speed.
- Webinar Attendee Follow-Up: Engage with webinar attendees post-event, gather their input, distribute follow-up materials, and nurture leads to boost user adoption.
- Onboarding Support & User Experience: Guide new users through the onboarding process, providing necessary documentation and troubleshooting basic issues to ensure a smooth first-time experience.
- CRM & User Database Maintenance: Keep the CRM system updated with precise user details, interactions, and statuses to ensure data integrity.
- Feedback Collection & Documentation: Actively collect user feedback, identify common pain points, and document them systematically to help the team improve our services.
- Cross-Functional Coordination: Collaborate closely with internal teams to escalate user feedback and resolve issues effectively, directly contributing to user experience optimization.
Qualifications
Must have:
- 3+ months of relevant experience in Community building, Online events, Customer services and/or related fields (internships, non-profit or part-time accepted).
- Available to work full-time (Monday – Friday, 9:00 AM – 5:00 PM).
- Good English communication skills (written and verbal).
- Strong attention to detail and organizational skills.
- Familiar with Google Workspace (Docs, Sheets, Drive) and design tools like Canva.
- Responsible, proactive, and willing to learn in a startup environment.
Benefits
We provide a dynamic, fast-paced, and collaborative environment where problem-solving and agility are at the heart of what we do. Along with a competitive salary, we foster a culture that values ambition, confidence, and humility, consistently pushing the boundaries of innovation. If you're excited about working in a young, talented tech company and want to explore the world of AI and pharmaceuticals, we encourage you to apply.
- Opportunity to convert into full-time employment after 6 month internship
- Internship allowance: 4,000,000 – 5,000,000 VND/month.
- Lunch provided
- 2 WFH days per month
- Salary review every quarter
- Work on impactful projects that address critical challenges in drug discovery and healthcare.
- Workplace: 45-47 Tran Xuan Soan, Hai Ba Trung, Hanoi
- Working days: Monday – Friday (9:00 AM – 5:00 PM)
How to Apply
If you think we're a good match, send your CV to:
Email: office@nyb.group
Subject: [Nanyang Biologics] Biotech Community Support Intern_Your name.
We’ll get in touch to let you know what the next steps are.
Contact office@nyb.group for more information.